I had such an awful time dealing with my new neurologist that I decided I should warn people about him. I am in Greeley, Colorado and saw Dr. Celina Tolge for 5 years and she was one of the best doctors I’ve ever had. She had to close her practice at the end of the year and sent her records to Dr. David Ewing.
I went to see him right before I had cervical fusion surgery and since then have become so frustrated that I finally fired him yesterday. My first appointment was made for 7 a.m. and I got to the appointment about 10 minutes early. The doctor didn’t even show up to open the doors until about 7:25 and then he brought me in and only saw me for about 10 minutes. He didn’t seem interested in seeing me at all. Since there was nothing he could do until after I had healed from my surgery, we decided to meet again three months later. Well, it just happened that I was sick with the flu that week. I called and rescheduled, but they said they still had to order the Botox for my appointment and that would take two weeks to get in. So I made my appointment for two weeks out and waited.
In the meantime, the doctor had called in a prescription for my pain meds that was only 1/3 of what I had been taking previously. He never mentioned he was lowering it to me, he just did it. The first month, he had admitted it was a mistake and that he hadn’t read the Rx strength the first time through. He called in a new Rx and even though it was for a lot fewer pills than I had with my old doctor, I made it through the month. I have been trying to reduce the number of pills I take gradually, but since I was just out of surgery, I was having more pain than usual. When I called the pharmacy for another refill after the month was up, they again sent in the wrong strength and amount, so I called his office.
I have to say that I have never been treated so rudely by someone in a doctor’s office before. I asked the nurse about fixing the Rx again and she told me the doctor was out of town, and wouldn’t be back until the day before my appointment the next week. I asked if I could leave a message for him, and she said no, with no explanation. When I asked why, she just said, you have to wait until you see him to talk to him. I was a bit dumbfounded at this and explained that this was the same problem that happened last month and she got angry at me. After a couple of minutes of trying to figure out just what was wrong, I finally realized that she was calling me a drug addict. She ended up just hanging up on me and I called her back.
I really couldn’t believe that after 5 years of seeing specialist after specialist and in-patient hospital treatment for my migraines that I was having to deal with this. I thought I finally had the history that somebody would be able to read through and see that I have tried almost everything that I could try. The only thing I really haven’t tried was Botox and they were working on getting the approval for that.
Needless to say, I got very upset. By the end of the call I was crying and couldn’t believe some of the things she had said to me. I finally told her that if they were going to treat me this badly, I wasn’t coming back at all and she hung up on me again. I found out later that the doctor had been in the office the whole time and that she had lied to the Doctor and told him that I had refused to take numerous earlier appointments and had rescheduled two weeks out for no reason.
I called and left a long message on their voice mail (they were suddenly gone from the office in the middle of the afternoon) about the situation and about the woman lying to me and the doctor. I’ve never wanted to reach through the phone and shake somebody quite so much, but I was professional about it (although I was crying through most of it). I told them that I hoped they were ashamed at how they treated a patient in pain and in need of help.
I’m thinking of making an appointment with my old doctor who has moved to a different state and is now over an hour away. It would be worth the drive just to keep from dealing with people like this.